Company: "OCTOBANK" AKSIYADORLIK JAMIYATI Address: Фурката 2 Working hours: 09:00–18:00 Duties: • Consulting clients on bank products and services; • Receiving and processing incoming customer requests by phone and in written channels; • Identifying customer needs and providing accurate and complete information; • Resolving customer issues within the granted authority; • Registration and transfer of requests to related departments when an issue requires additional review; • Working with the CRM system, knowledge bases and internal information systems; • Maintaining necessary information regarding customer requests; • Compliance with quality standards and customer service; • Working with multiple information systems simultaneously; • Compliance with internal regulations and bank standards Requirements: • Higher or incomplete higher education; • Fluency in Uzbek and Russian languages; • Competent oral and written speech; • Confident PC and standard office software skills; • Knowledge of MS Word, Excel, Outlook, confident work with internet browsers; • Understanding of basic banking products, services and operations; • Understanding of basic financial terms; • Skills in working with chats and written requests; • Work experience in a contact center, bank or customer service field will be an advantage; • Work experience with CRM, telephony, Jira, Confluence will be an advantage. Responsible person: Ахмадулина Алина Наильевна
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Job listings that might be a good fit for you!
Company: "OCTOBANK" AKSIYADORLIK JAMIYATI Address: Фурката 2 Working hours: 09:00–18:00 Duties: • Consulting clients on bank products and services; • Receiving and processing incoming customer requests by phone and in written channels; • Identifying customer needs and providing accurate and complete information; • Resolving customer issues within the granted authority; • Registration and transfer of requests to related departments when an issue requires additional review; • Working with the CRM system, knowledge bases and internal information systems; • Maintaining necessary information regarding customer requests; • Compliance with quality standards and customer service; • Working with multiple information systems simultaneously; • Compliance with internal regulations and bank standards Requirements: • Higher or incomplete higher education; • Fluency in Uzbek and Russian languages; • Competent oral and written speech; • Confident PC and standard office software skills; • Knowledge of MS Word, Excel, Outlook, confident work with internet browsers; • Understanding of basic banking products, services and operations; • Understanding of basic financial terms; • Skills in working with chats and written requests; • Work experience in a contact center, bank or customer service field will be an advantage; • Work experience with CRM, telephony, Jira, Confluence will be an advantage. Responsible person: Ахмадулина Алина Наильевна
Job listings that might be a good fit for you!
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